Meditrans Portal Solution was created to achieve a balance between cost control, high performance and high quality of service. Its primary objective is to minimize fraud, waste and abuse of non-emergency transportation services. To achieve these goals, the system presented here provides for training and enforcement of policies and procedures, high quality drivers and vehicles, technology and automation of ride management components, compliance and tracking capabilities, and automated reporting and auditing capabilities. The system provides electronic remote access to manage and monitor rides via the internet cloud in a secure manner. Users have login clearance to monitor or audit the ride database and information on a daily basis and the ability to perform random checks and obtain data regarding every aspect of a trip or ride. The system also facilitates complaint investigation and resolution and may reduce potential liability in the event of an investigation as well as provide for accountability and transparency. For all of these reasons, the system is capable of achieving substantial cost savings.